FAQ

  • Where are you located?

    Address (Clarksville, TN):
    93 Beaumont St, Clarksville, TN 37040

    Address (Nashville, TN):
    406 Royal Parkway, Nashville, TN 37214

  • How can I schedule an appointment as a new client?

    You can schedule an appointment by filling out our online form by clicking here, and following the prompts to become a new client or sign in and choose your preferred clinician. Alternatively, call 931-274-7588, leave your inquiry and you will be contacted the next business day.

  • What do I need to have filled out or completed before my appointment?

    Once scheduled, you will receive an email for the Client Portal prompting you to create a login. The email link does expire in about 2 to 3 days so we recommend at least creating a login so that your information is saved. On the Client Portal, there will be documents to fill out – most of them are e-sign; however, some of them require you to print the document and reupload it.

    If you have any trouble with completing the documents, please call our office at 931-274-7588. The documents are Release of Information, Client Contact Form, Client History Form, Consent for Services, Notice of Privacy and Practice Policy, Emergency Contact, Client Insurance Form, and Payment Authorization.

  • What are my options if the clinician I am requesting is not available?

    If the requested clinician is not available, we can set up a consultation with a different clinician or place you on the waitlist, so when the requested clinician has an opening, we can call you to get scheduled.

  • I was put on a waiting list for a clinician due to limited availability. What does this mean?

    If we have limited availability, our admin team will collect your basic information (name, DOB, phone number), which office you would like to be scheduled for, and any preferences that you have (female or male clinician, preferred days/times, or an area of focus i.e. a clinician experienced with anxiety). Once added to the waitlist, and an opening becomes available, our admin team will call you, in your respective place on the waitlist, to get scheduled.

  • Who do I contact if I need to cancel my appointment?

    To cancel an appointment, please notify your clinician via the client portal secure messaging feature with no less than 24 hour notice to avoid late cancellation fees.

  • What is the efficiency of telehealth versus in person?

    Telehealth can be just as effective, if not more effective than in-person sessions. Often times, telehealth allows a clinician to witness the client’s environment or even their boundary setting within their household, etc. when telehealth sessions are conducted that one wouldn’t ordinarily see with an in-person session.

  • What is needed for telehealth?

    A cellular device or computer is needed. Majority of our clinicians use telehealth via our EHR system which you would access via your patient portal. However; a select few clinicians do use other HIPPA compliant software such as Google Meets or Psychology today based on either preference or if they are having issues with technology across various platforms.

  • Are there any location limitations to telehealth?

    Yes, you must be located in Tennessee or limited areas in Kentucky to utilize our telehealth services.

  • What if I don’t connect with the clinician I am assigned to?

    We understand the importance of connecting with your clinician. As a result, we welcome any feedback so that our clinical team can grow professionally. If there is an issue with your current therapist, please email our Chief Clinical Officer at info@180-red.com with your concerns. The email will then be forwarded to one of our office managers who can better assist you and your needs to include a potential transfer to another therapist.

  • How do I apply to become an intern, supervisor, or clinician?

    Please call our office at 931-274-7588 if you are interested in an internship. Our admin team will collect your information and share it with our intern coordinator and Director of  Human Resources.

    Please check out our Career page https://www.180-red.com for current job opportunities and direct links to applications.

  • How can I request employment verification?

    For Employment Verifications please email Dustin Savely, our Director of Human Resources at dsavely@imanibehavioralhealth.com

  • How can I inquire about previous employee separation reasoning?

    For employee separation questions please email Dustin Savely, our Director of Human Resources at dsavely@imanibehavioralhealth.com

  • Where can I voice a concern that I have regarding the office and/or a staff member?

    If your concern is regarding a clinician, please email our Chief Clinical Officer at tboone@imanibehavioralhealth.com

  • Where can I express positive feedback regarding a clinician and/or staff member?

    Positive feedback is always welcomed and uplifts our clinical team and staff members. If you have had a great experience, please feel free to share with us here.